E-commerce Optimization Projects
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Summary
Implemented strategic product listing and customer experience optimization for Shopify stores, driving increased sales and engagement.
About
Dynamic and results-driven professional with over 5 years of diverse experience spanning ICT, digital marketing, e-commerce, and hospitality management. Blending technical acumen with strong customer service and strategic problem-solving skills, I excel at optimizing operations, driving digital engagement, and enhancing client satisfaction across varied environments. Proven ability to adapt quickly and deliver measurable results in both on-site and remote settings.
Volunteer
World Athletics Continental Tour Gold (ABSA Kipkeino Classics)
|Professional ICT Volunteer
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Summary
Coordinated ICT support for a major international athletics event, ensuring robust network, audio-visual, and data management systems.
Highlights
Coordinated comprehensive ICT support for event management, including setting up and maintaining critical networks, audio-visual systems, and data management tools for a high-profile international event.
IAAF World U20 Athletics Championships, Nairobi
|ICT Volunteer
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Summary
Contributed to setting up and maintaining IT infrastructure for a globally recognized athletics championship, supporting seamless event communication.
Highlights
Assisted in establishing robust IT infrastructure for a global event hosting athletes and officials from over 100 countries.
Provided critical support in resolving connectivity and hardware issues, ensuring seamless communication and operational continuity throughout the championship.
Work
Freelance Work on Upwork & Other Platforms
|Freelancer (Transcription, Digital Marketing, Shopify)
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Summary
Provided comprehensive freelance services in digital marketing, e-commerce, and content creation, driving client growth and optimizing online presence.
Highlights
Managed end-to-end digital marketing campaigns (SEO, social media, email), significantly increasing client engagement and web traffic for various clients.
Developed and optimized Shopify stores for diverse clients, enhancing product listings and sales funnels to significantly increase conversion rates and revenue.
Executed multiple transcription and content creation projects with 99%+ accuracy and on-time delivery, consistently meeting strict client guidelines.
Cultivated strong client relationships on platforms like Upwork, securing repeat business and achieving high positive feedback ratings by consistently delivering projects on time and within budget.
Java House Africa
|Restaurant Supervisor
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Summary
Supervised daily restaurant operations for a high-volume establishment, optimizing service delivery and enhancing guest satisfaction.
Highlights
Directed daily restaurant operations, ensuring seamless service delivery and high guest satisfaction across all shifts.
Managed staff scheduling, performance tracking, and comprehensive training, enhancing team productivity and service quality.
Oversaw cash reconciliation, daily sales reporting, and comprehensive inventory management, ensuring financial accuracy and optimizing stock levels.
Resolved escalated customer complaints efficiently and maintained stringent hygiene and safety standards, significantly improving guest experience and operational compliance.
WE Hotel and Suites Nairobi
|Guest Relationist
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Summary
Provided personalized guest services and managed critical front-office operations, significantly enhancing guest satisfaction and operational efficiency.
Highlights
Delivered personalized guest services, efficiently responding to client needs and resolving inquiries to maintain high satisfaction levels.
Managed real-time reservations and system updates, ensuring accurate booking management for hundreds of guests monthly.
Implemented a digital feedback loop system, improving guest experience tracking and enabling data-driven service enhancements.
Contributed to inventory updates and administrative tasks remotely, optimizing resource allocation during off-peak hours.
WE Hotel and Suites Nairobi
|Front Office Receptionist
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Summary
Managed comprehensive front office operations, ensuring seamless guest experiences and efficient administrative coordination.
Highlights
Professionally welcomed and guided guests, ensuring a positive first impression and seamless check-in/check-out processes.
Managed high-volume calls, bookings, and check-in/check-out operations, maintaining accurate records and optimizing guest flow.
Handled all email correspondence and coordinated effectively with multiple departments to resolve guest inquiries and operational needs.
Maintained meticulous visitor records and ensured reception area cleanliness, upholding high standards of professionalism and organization.
Sports Kenya (Moi International Stadium, Kasarani)
|ICT Support (Attachment)
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Summary
Provided critical ICT support for major national and international sports events, ensuring seamless technical operations and broadcast reliability.
Highlights
Delivered comprehensive technical support for successful execution of multiple national and international sports events, impacting thousands of attendees.
Managed complex network configurations, equipment setup, and troubleshooting for live broadcasts, ensuring uninterrupted event coverage.
Ensured smooth ICT operations, minimizing downtime during critical event phases through proactive maintenance and rapid issue resolution.
Kyosk Digital Solutions (FMCG) - ETG Group
|Logistics Associate
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Summary
Optimized logistics processes and managed inventory for a fast-moving consumer goods company, enhancing delivery efficiency and reducing operational costs.
Highlights
Streamlined logistics processes for fast-moving consumer goods, significantly improving delivery efficiency through operational optimization.
Managed comprehensive inventory tracking, order fulfillment, and vendor coordination, effectively reducing lead times and associated costs.
Education
KCA University
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Bachelor
Business Information Technology
Courses
Business Information Systems
Database Management
IT Infrastructure
Network Configuration
System Analysis
Project Management
Multimedia University of Kenya
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Bachelor (Deferred 4th Year)
Electrical and Telecommunications Engineering
Courses
Electrical Systems
Telecommunications
Electronic Circuits
Technical Installations
Maintenance
Troubleshooting
Moi Forces Academy, Nairobi
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Kenya Certificate of Secondary Education (KCSE)
Secondary Education
Grade: B+
Mary Immaculate Primary School, Nanyuki
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Kenya Certificate of Primary Education (KCPE)
Primary Education
Grade: A-
Certificates
Office365
Issued By
ICDL Africa
Microsoft Certified Solutions Expert (MCSE)
Issued By
ICDL Africa
ICDL
Issued By
ICDL Africa
Skills
IT & Technical Support
Hardware Diagnostics, Troubleshooting, Network Configuration, System Setup, LAN/WAN Management, Network Cabling, Wi-Fi Setup, Microsoft Office Suite, Office 365, Windows OS, Network Configuration Tools.
Digital Marketing
SEO Optimization, Social Media Strategy, Email Marketing, Content Creation, Content Strategy, Google Analytics, Digital Marketing Campaigns.
E-commerce Management
Shopify, WooCommerce, Product Listing, Sales Funnel Optimization, Customer Engagement.
Client & Operations Management
Customer Service, Client Relationship Management, Project Delivery, Inventory Management, Cash Reconciliation, Daily Sales Reporting, Staff Scheduling.
Content & Data
Audio Transcription, Copywriting, Editing, Data Management.
Platforms
Upwork, Fiverr.
Interests
Extreme Adventure
Outdoors, High Adrenaline Sports.
Community Involvement
Volunteering, Community Service.
Reading & Technology
Technological Trends, Innovations.
References
Sylvia Kakari
Credit Manager, Jamii Sacco Phone: +254 724 688512 Address: P.O. Box 57929, Nairobi
Abraham Cheruyot
Logistics Coordinator Phone: +254 728 754545 Address: P.O. Box 425, Nanyuki
Jacob Nandwa Swaka
Mixologist/Barista Phone: +254 723 639116 Address: P.O Box 66548
Projects
Digital Marketing Campaigns
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Summary
Designed and executed targeted digital marketing campaigns across social media, email, and SEO for various clients.
Transcription Services
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Summary
Provided high-quality transcription services to clients, focusing on accuracy and timely delivery for diverse content types.